FAQ

  • ​​Where do I see the added photo or video or file when I added it to a specific product?
    23rd May 2024
  • What does pending access mean in the 'Order' section?
    23rd May 2024
  • Are there any apps that conflict with Sky Pilot?
    23rd May 2024
  • How do customers receive the file when they purchase my product, is it just a download link or is it delivered in a specific format?
    23rd May 2024
  • Is it possible to add the additional charge to the base price of the product if we add digital content to it?
    23rd May 2024
  • Is there a limit on the number of files that can be added to the products?
    23rd May 2024
  • If my customers create an account for my website after they have previously downloaded the purchased files via email, will they still be able to see those files?
    23rd May 2024
  • Any countries where Vimeo is banned?
    23rd May 2024
  • Is download limit affected by playing audio/videos?
    23rd May 2024
  • Can I sort the files in my customer's library by order creation date?
    23rd May 2024
  • Can I bulk upload attachments to my products in Sky Pilot?
    23rd May 2024
  • My downloads aren't working and I'm getting a 'This site can't be reached error'. What do I do?
    23rd May 2024
  • Microsoft Edge is blocking downloads by Sky Pilot for my customers marking them as unsafe. What can I do?
    23rd May 2024
  • My download page description does not follow HTML standards. What do I do?
    23rd May 2024
  • I don't want the description to appear in my download page. How can I make sure it doesn't?
    23rd May 2024
  • My PDF stamping position is not looking quite right. What can I do?
    23rd May 2024
  • How do I add DNS info to Sky Pilot?
    23rd May 2024
  • My customer's are seeing a 404 page when trying to access their download page. What can I do?
    23rd May 2024
  • Is there an option to allow downloads for Android devices?
    23rd May 2024